We’re confident you and your dog will be pleased with your purchase. If for some reason you are not, we are happy to exchange / return full-price unworn and unwashed merchandise within 14 days of date of delivery.
All sale, pre-order, and custom merchandise is final sale and not eligible for return or exchange. Buyer is responsible for return shipping costs. Please note the original shipping cost is non-refundable on returns. In the case of international purchase, Squirrel and Bones is not responsible for duty reimbursement.
Return and Exchange Instructions
Kindly complete the “Exchange & Return Form” included with your order. If you have misplaced your Form, contact us and we can send you a replacement copy.
Please ensure that the items are eligible for return prior to sending them back, see “Exchange & Return Eligibility Requirements” for details.
When mailing back the item we recommend insuring the package. Please allow 3-5 business days (Mon-Fri) once the returned parcel has reached us for exchanges to be reviewed and inspected.
We will notify you by email when your returned item has been processed.
INTERNATIONAL ORDERS: We reserve the right to pass on the brokerage fees to the client.
Exchange & Return Eligibility Requirements
• New, unused products must be clean and FREE OF DIRT & PET HAIR. If the product has been tried on and contains pet hair and/or dirt as a result, it must be cleaned off all pet hair and dirt before the item is returned. Do not use any cleaning products or fresheners.
• Clearance products are final sale, please measure your dog carefully when placing your order!
• Returned items must be in their original bag with hang tags still attached to the garment. Do not remove or discard any packaging until you are sure that you are happy with the item and will be keeping it.
• We cannot honor exchanges or provide refunds for any merchandise that is not sent back to us postmarked within 14 days commencing from the date you receive your original order.
• All refunds or exchanges must be made at the original point of purchase. If you have purchased your product from a retail store, kindly contact them directly. Individual store policies may vary. Please contact the store you purchased your Squirrel and Bones product from for more information.
Please allow 10-14 days for your return to be processed. Squirrel and Bones holds the right to deny a refund if merchandise does not fulfill return policy requirements.
Returns should be shipped to:
Squirrel and Bones
178 Irving Avenue, 2R
Brooklyn, NY 11237